Whistleblowing

If you suspect that an illegal act is taking place at TSS, spol. s r.o., you have the opportunity to report it and express your concerns and complaints, including those related to human rights.

This procedure is designed to identify, record, evaluate and provide timely responses and solutions in close dialogue with the potentially affected parties and TSS, spol. s r.o. The aim is to prevent, mitigate or remedy existing and potential conflicts related to TSS, spol. s r.o.

Respect for employees, customers, business partners, public authorities and local communities and other representatives of civil society enables successful cooperation while maintaining trust and transparency.

TSS is committed to avoiding any possibility of retaliation against the complainant.

The grievance mechanism helps to achieve the following objectives:

• identify stakeholder complaints through a simple and accessible process;
• establish a procedure for recording, evaluating and responding to complaints received by any stakeholder;
• ensure a clear and transparent procedure for all stakeholders;
• ensure a quick response;
• ensure that there are different, easily accessible channels for receiving and communicating complaints.

Complaints handling procedure

• Receipt, registration, analysis and first classification;
• notification of the parties concerned.

• Dialogue with parties making a complaint or grievance;
• Analysis with all parties involved;
• Receipt of input.
  

• Developing a solution for the party making the complaint, e.g. through a settlement agreement;
• Implementation/implementation of the solution.

• Monitoring of the arrangement;
• Keeping the complainant informed of the status of implementation;
• Evaluating the grievance redress mechanism based on management indicators.

Timetable

Step 1. Acknowledgement of receipt and registration of the complaint - 3 working days;
Step 2. Notification of admissibility or inadmissibility - 15 working days;
Step 3. Notification of resolution and response - 15 working days.

The time limits for steps 2 and 3 may vary depending on the complexity of the complaint.

Relevant requests are managed and forwarded to TSS, spol. s r.o. for admissibility analysis and further management.

Complaints may be submitted through any of the following channels:

Třebechovice pod Orebem 1.1.2022

Karolína Charousková Třešková
Director